This policy explains what personal information we collect, why, who helps us handle it, and your choices. SelectiveReady is run by Varun Prasad Gopisetti, a sole trader (ABN 53 930 169 401). We aim to follow the Australian Privacy Principles. Privacy questions: privacy@selectiveready.com.
1. What we collect
About you (the parent or guardian):
- your email address, and your name if you sign in with Google;
- whether you agreed to our Terms and this policy, and when;
- your choice about marketing emails;
- your plan and payment status, and the Stripe customer and subscription IDs that link your account to Stripe. Stripe handles your card details. We never see or store your full card number;
- messages you send us, through the in-app chat or by email;
- if you use Talk it through, our automated guide: your chat, and your email address if you ask our team to reply (see section 4).
About your child:
- a first name or nickname, and school year (4, 5 or 6);
- practice answers, scores, time taken and results by topic;
- writing responses and the feedback on them;
- which video lessons they have watched.
We don't ask for your child's full name, date of birth, school, photo or email address. Please ask your child not to include personal details in writing responses.
Technical information: sign-in and security records, IP address, device and browser details, and error logs.
2. Why we use it
We use this information to:
- create and secure your account;
- run practice tests, show results and progress, and give writing feedback;
- take payment and manage your plan;
- answer support messages;
For support, a drafting assistant run by us (OpenAI, via our BB bot on our server) prepares replies from redacted messages. A person reviews and sends each reply; nothing is sent automatically.
- answer your questions about the test through Talk it through, and pass a chat to our team when you ask, or when it raises a safety concern;
- send account, billing and support emails;
- send marketing emails, only if you opt in;
- measure visits to our public pages, fix problems and improve SelectiveReady.
We don't sell personal information, and we don't use your child's answers or writing for advertising.
3. Children
The account belongs to the parent or guardian. We collect only the child information needed for practice, and we don't send marketing to children. You can change or delete your child's information in Settings at any time.
4. Talk it through, our automated guide
Talk it through answers questions about the NSW Selective test on some of our public pages. It is software, not a person, and you don't need an account to use it.
What it collects:
- the messages in your chat, and what the chat learns from them, such as your child's school year. Email addresses and phone numbers typed into a message are replaced before the chat is stored;
- your email address, only if you ask our team to reply;
- a code made from your IP address using a secret key and the current day, used only to limit how many chats start from one connection. The code changes each day; your IP address itself isn't stored;
- a cookie that keeps your chat going for 24 hours.
Talk it through doesn't ask for your child's name. Please don't share your child's full name or health details in the chat.
Who handles it: Anthropic, the company behind the Claude AI model, receives the chat to write each reply when the optional AI guide is enabled. Anthropic stores it in the USA and may process it in other countries, as its documentation describes, and under its commercial terms doesn't use it to train its models. Our team may read chats to answer you and to improve Talk it through's answers.
How long we keep it: a daily job removes the chat text, what it learned, the IP code and the cookie's token once the chat is 30 days old. If a chat is passed to our team, because you asked for a reply or because it raised a safety concern, it is kept as a support record, with your email address and our reply if there are any, and removed once it is 12 months old. After the chat is removed we keep a basic usage record of it: when it happened, the page and language it started in, how far it got and how many messages it had, your rating if you gave one, its cost, whether it was handled as a child's or a safety conversation or passed to our team, and the link to your account if you were signed in. If you have an account, deleting it also deletes the Talk it through chats linked to it, and the support records sent from its email address together with the chats behind them.
5. Who helps us, and where
We use these providers to run SelectiveReady. Each receives only what it needs for its job.
| Provider | What it does | Where information may be handled |
|---|---|---|
| Supabase | Sign-in, our database and lesson video storage: account, practice, writing and progress records | Stored in Sydney, Australia; its support teams may access it from other countries |
| Vercel | Hosts the website and runs our server code | Sydney, Australia, the USA and other countries |
| Stripe | Payments, receipts, refunds and payment emails | Australia, USA and other countries |
| Resend | Sends and receives our emails, including support and opted-in marketing email | USA |
| Google Analytics | Visit statistics on our public pages | USA and other countries |
| Google Gemini | Writes the automated feedback on writing responses; receives the writing response and task | USA and other countries |
| Anthropic | Writes Talk it through's replies when enabled; receives the chat | Stored in the USA; may be processed in other countries |
Your account and learning records are stored in Sydney, Australia. Some of your information is still handled outside Australia, mostly in the USA, by the other providers above.
We may also share information if the law requires it, or to protect someone's safety.
6. Email
Service emails (sign-in links, receipts, payment problems, support replies) are needed to run your account. They don't contain advertising.
Marketing emails (occasional tips and offers) are sent only if you tick the box when you set up, or turn them on in Settings → Emails. Every marketing email has an unsubscribe link that works without signing in. You can also turn them off in Settings. We act on unsubscribes promptly, and within 5 working days.
7. Cookies and analytics
We use cookies that are needed to keep you signed in. On our public pages (such as the home and pricing pages), Google Analytics uses cookies to count visits. It doesn't run inside the signed-in app. Talk it through uses one cookie to keep your chat going for 24 hours (see section 4). You can block cookies in your browser, but you will then need to sign in each visit.
8. How long we keep it, and deleting your account
We keep your information while you have an account, including after a plan ends.
You can delete your account any time in Settings → Delete account, or by emailing privacy@selectiveready.com. This cancels any Weekly plan and deletes your account, your child's information, practice answers, writing and progress within 30 days. Copies in our providers' backups expire on their normal schedules.
We keep payment and refund records for 5 years, because Australian tax law requires it. Stripe keeps its own payment records under its own obligations. Technical logs expire automatically. Talk it through chats are kept as section 4 describes.
9. Security
We use established providers, encrypted connections and restricted access to protect your information. We look at account records only to run and support SelectiveReady.
10. Access and correction
You can see and correct most of your information in Settings. To ask for a copy of the information we hold, or to correct something you can't change yourself, email privacy@selectiveready.com. We will reply within 30 days. We may need to confirm who you are first.
11. Complaints
If you have a privacy concern, email privacy@selectiveready.com. We will reply within 30 days. If you're not satisfied, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes
If we change this policy in a way that matters, for example by adding a new provider that receives personal information, we will update this page and email you before the change takes effect.