Refund and Cancellation Policy

SelectiveReady is operated by Varun Prasad Gopisetti (ABN 53 930 169 401) at selectiveready.com. Contact support@selectiveready.com.

What you buy

The Weekly Plan is A$9 every 7 days, renewing automatically until cancelled. The 12-Month Pack is A$99 once for 12 calendar months and does not renew. There is no free tier or trial. Applicable expiry and switching terms appear before purchase.

Cancel weekly renewal

Open Billing (also shown in Settings), select Cancel Weekly renewal, then confirm. You can also use the payment portal. There are no retention offers or cancellation fees. Once confirmed, future renewals stop and access continues until the displayed end of the paid week. We send a cancellation notice. You can resume before that end time if you choose.

If you cannot use these controls, email support from your account email. We aim to process email requests within 2 business days. If a charge occurs while a timely request awaits our processing, tell us so we can review and correct it. You do not need to delete your account. Cancellation and support remain available when paid use is on hold.

A pack expires without another charge. Buying a pack while on the Weekly Plan stops weekly renewal after pack payment is confirmed; the unused part of the paid week is not credited for change of mind. Buying another pack extends an active pack's end time.

Change of mind

We do not offer change-of-mind refunds or goodwill credits. Low use, losing interest or preferring another product does not by itself create a refund entitlement. This does not remove Australian Consumer Law remedies. Complaints about descriptions, quality, access or incorrect charges are assessed on their facts, even if the account was used or later closed.

Australian Consumer Law remedies

Statutory consumer guarantees apply regardless of this policy. For a major failure, you may cancel the service contract and receive an appropriate refund, allowing for services already properly provided, or keep the contract and seek compensation for reduced value. Compensation for reasonably foreseeable loss or damage may also be available.

For other failures, we must fix the problem within a reasonable time. If we cannot or do not, further remedies may include cancellation/refund or recovery of reasonable costs of having the problem fixed elsewhere. Seriousness depends on the circumstances; you do not have to let us attempt a repair before exercising a major-failure remedy.

We do not guarantee a school offer or official test result. That does not excuse failures to provide the service described with the care and quality required by law. There is no automatic outage-credit scheme. If we permanently close before prepaid access ends, we refund the unused part without limiting other statutory rights.

Request a remedy

Email support with your account email, charge date or receipt reference if available, what went wrong and the outcome you seek. Do not send full card details or sensitive student writing. We aim to acknowledge within 2 business days and give an outcome or progress update within 10 business days. These targets do not extend any remedy deadline required by law.

For an approved refund, we confirm amount and processing status. Refunds normally return to the original payment method; the payment provider determines when funds become available. Approval, submission to the provider and receipt of funds are different stages.

Disputes and further help

Contacting us first may help but is not a condition of contacting your bank or seeking an external remedy. Paid use may be on hold during a dispute; account, cancellation, legal and privacy controls remain available. We provide relevant factual records to payment institutions.

NSW Fair Trading can assist with consumer disputes. The ACCC accepts reports but does not resolve individual disputes. Our Contact page explains how to raise a complaint with the operator.

The version recorded at purchase applies to that purchase. Read it with our Terms; neither excludes rights that cannot lawfully be excluded.