1. Digital Service, Trial, and Monthly Billing

SelectiveReady is a digital service. New families may receive a 3-day Pro trial with no card required. Once you explicitly start a paid monthly plan, access is granted immediately for the active billing period and the service cannot be “returned,” so we do not offer refunds for change of mind.

By starting a paid monthly plan, you acknowledge that you will receive immediate access to the Service for that paid period and that change-of-mind refunds are not available.

2. Your Rights Under Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits, excludes, or modifies your rights under the Australian Consumer Law or any other applicable consumer protection legislation.

If our Service fails to meet a consumer guarantee, you are entitled to a remedy as set out below.

3. What Qualifies for a Refund (Major Failure)

You are entitled to a refund if the Service has a major failure, meaning:

• The Service is completely non-functional and we are unable to restore access within a reasonable time after you notify us
• You are unable to access the content you purchased despite reasonable troubleshooting steps (e.g., trying a different browser, clearing cache, following our support guidance)
• The Service is substantially different from its description on our website at the time of purchase
• We discontinue the Service before the end of the paid billing period included in your plan

For a major failure, you may choose between a full refund or continued access once the issue is resolved.

4. Minor Issues (Not-Major Failures)

If you experience a problem that does not amount to a major failure (for example, a temporary outage, a single question displaying incorrectly, or a brief delay in AI feedback), we will use reasonable efforts to fix the issue within a reasonable time.

You are not entitled to a refund for a not-major failure if we resolve the issue within a reasonable time.

5. What Does NOT Qualify for a Refund

To be clear, the following situations do not qualify for a refund:

• Change of mind — you purchased the Service but no longer want it
• Underuse — your child did not use the platform as much as you expected
• Loss of interest — your child lost interest in the preparation
• Alternative found — you found a different test preparation product or service
• Test cancellation or changes — the NSW Selective Test is cancelled, rescheduled, or its format changes by the NSW Department of Education (events outside our control)
• Subjective dissatisfaction with AI feedback quality — AI-generated writing feedback is educational guidance and may vary in precision; it does not guarantee any particular result (see Section 8 of our Terms of Service)
• Device or internet issues on your end — problems with your hardware, software, browser, or internet connection that prevent access
• Expired trial or billing period — your trial or paid billing period has ended naturally

6. Content Misuse and Account Termination

We reserve the right to terminate your account without refund if we detect any of the following:

• Use of automated tools, bots, or scripts to access or extract content
• Systematic downloading or copying of test questions, answers, or explanations
• Sharing account credentials with others or operating a shared account
• Redistribution or commercial use of any SelectiveReady content
• Any activity that, in our reasonable judgment, suggests content extraction or competitive intelligence gathering

Account termination under this section is at our sole discretion. Where we terminate an account for misuse, no refund of any portion of the monthly charge already paid will be issued.

7. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability to you in connection with the Service is limited to the amount you actually paid for the Service
• We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to: loss of data, lost profits, emotional distress, or costs of procuring substitute services
• We are not liable for any results or outcomes of the NSW Selective High School Placement Test, regardless of your child's use of the Service
• We are not responsible for service interruptions caused by factors beyond our reasonable control, including but not limited to: internet outages, third-party service failures (Stripe, Clerk, cloud infrastructure), cyberattacks, or natural disasters

8. How to Request a Refund

If you believe you are entitled to a refund under Australian Consumer Law, contact us at:

Email: support@selectiveready.com

Please include:

• The email address associated with your account
• Your date of purchase
• A description of the issue you experienced
• What troubleshooting steps you have already taken

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

9. Dispute Resolution

1. Internal review: Request an escalation to a senior team member. We will review your case and respond within 5 business days.
2. External resolution: If the matter remains unresolved, you may contact NSW Fair Trading or the ACCC.
3. Jurisdiction: These terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be brought in the courts of New South Wales.